Jordan Marks Estates ("We") are committed to protecting and respecting your privacy.

 

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

​

We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation (GDPR), which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

 

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Jordan Marks Estates of 16 High Street, Christchurch, Dorset BH23 1AB 

​

Use

​

We use the personal information we collect to: provide and improve our services, provide you with a personalised experience on our site, contact you about the services you signed up for on completion of your Client Registration Form, provide you customer service and detect, prevent, mitigate and investigate fraudulent or illegal activities.

​

Through our contractual relationship with you as your Estate Agent, we need to emphasise the impact that this has within legal transactions that we undertake on your behalf at Jordan Marks Estates (“JME”). Some procedures will involve sharing your personal data with one or more third parties involved in your transaction and without the sharing of this information, we are not able to proceed. This information will be contained within for example, contract documentation, searches on properties, correspondence with interested parties, Land Registry documentation, Stamp Duty with HMRC.

​

We may collect and use the following personal information about you:

 

• Your name and contact information, including email address and telephone number and company details if applicable

• Information to enable us to check and verify your identity, e.g. your date of birth

• Your gender information, if you choose to give this to us

• Your billing information, transaction and payment card information

• Your professional or personal online presence, e.g. LinkedIn profile, if you share it with us

• Your contact history, transaction and instruction history with us

• Your nationality and immigration status and information from related documents, such as your passport or other identification, and immigration information, e.g. if you are a potential tenant applying for a tenancy

• Information to enable us to undertake Anti Money Laundering and Terrorist Financing electronic checks on you

• Information about how you use our website, IT, communication and other systems

• Your responses to surveys, competitions and promotions

 

This personal information is required to provide our services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing services to you.

​

We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold with what we do hold as personal data being kept proportionate; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.

​

Where we have the right to do so, we shall use and retain your personal information to personalise communications, to contact you, either via email, telephone, social media, text messages or postal mail in order to inform you of, but not limited to matters such as; property details, tenancy matters and or marketing related activity.

​

We collect most of this personal information directly from you—in person, by telephone, text or email and/or via our website. However, we may on rare occasions also collect information from publicly accessible sources, e.g. Companies House or HM Land Registry. We may also collect information from other publicly accessible sources such as:

 

• Directly from a third party, e.g.:

              – Sanctions screening providers;

              – credit reference agencies;

              – customer due diligence providers;

​

Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.:

• To comply with our legal and regulatory obligations;

• For the performance of our contract with you or to take steps at your request before entering into a contract;

• For our legitimate interests or those of a third party; or

• Where you have given consent.

 

We use your personal information under the legitimate interest basis for using and processing. Legitimate Interest may be used as a basis for processing when we have a business or commercial reason to process your information, so long as this is not overridden by your own rights and interests. When we use and process your personal information for our legitimate interest, we will consider and balance any potential impact on you and your rights under data protection and any other relevant laws. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your valid consent or are otherwise required or permitted to by law). The table below explains what we use (process) your personal information for and our reasons for doing so:

 

We routinely share personal information with:

• Third parties we use to help deliver our services to you, e.g. payment service providers, tenants’ vetting companies, electronic search providers, maintenance contractors, inventory companies etc;

• Other third parties we use to help us run our business, e.g. website suppliers, case management system providers etc.;

• Credit reference agencies;

• Our banks; We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information.

 

We also impose contractual obligations on service providers (where possible) to ensure they can only use your personal information to provide services to us and to you. We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations. We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. The recipient of the information will be bound by confidentiality obligations.

​

We do not transfer your personal information out of the EEA.

​

You have the following rights, which you can exercise free of charge:

 

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation. If you would like to exercise any of those rights, please:

 

• Email, call or write to us at the following; Jordan Marks Estates, 16 High Street, Christchurch, Dorset BH23 1AY or admin@jordanmarksestates.co.uk or 01202 484444  with the following:

             - let us have enough information to identify you;

             - let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill);

             - let us know what right you want to exercise and the information to which your request relates.